Wednesday, November 18, 2020
By Steve Capps, Director, SCAO Friend of the Court Bureau
Think back to events or holidays you enjoy. What do you remember? Chances are the things you remember are sights – lights and colors – feelings, sounds, or smells. Maybe you remember feeling the warmth of the sun at the ballpark or the frozen tundra of Lambeau Field for those of you in the UP. You might recall sounds like laughter, songs, and cheers. You might think of the smell of a feast being prepared or hot dogs on the grill.
By Suzanne Hollyer, Director, Oakland County Friend of the Court, and President, Friend of the Court Association; and Brittany Dougherty, Director, Saginaw County Friend of the Court
Several counties have implemented a free appointment scheduling system called Setmore to allow a controlled flow of clients into their buildings as friend of the court (FOC) offices navigate serving clients during a global pandemic. The Oakland County Friend of the Court (Oakland FOC) first sought out the Setmore appointment system when investigating how to continue serving its walk-in clients. The Saginaw County Friend of the Court (Saginaw FOC) has further expanded its customer service options by allowing video appointments using this free service.
By Sandra Vanderhyde, Muskegon County Friend of the Court & Circuit Court Administrator, and Kim Lubbers, Office of Child Support (OCS), MiChildSupport Product Owner
What happens when partner agencies collaborate? The customer reaps the benefits.
The Friend of the Court Association Technology Team (FOCA Tech Team) and the MiChildSupport Team have been meeting quarterly for several years to identify and implement ways to improve the customer experience. With a focus on MiChildSupport, our public-facing website, the teams have worked together to build on existing features and to generate new ideas for engaging child support customers. And then came COVID-19.
|MiChildSupport landing page.|
By Bill Bartels, Management Analyst, SCAO Friend of the Court Bureau
License suspension has been an available child support enforcement remedy since 1997. (MCL 552.628) To be eligible, a payer’s arrears must exceed twice the monthly support obligation, and an income withholding order/notice (IWN) must be either nonexistent or ineffective at collecting consistent support.
Tuesday, November 17, 2020
"The Legal Corner" provides a summary of recent Michigan Supreme Court and Michigan Court of Appeals decisions relevant to the child support program, as well as recently released state memoranda.
Thursday, August 13, 2020
“How can we help? What can we do?” Those were the first questions from many who work in the child support program as COVID-19 began to affect life in Michigan. We knew, at the beginning of all of this, that the impact to families would be great. Many immediately wanted to help families affected by COVID-19 and shutdowns, showing the passion and empathy they bring to their work (and the reason they do this work).
Since the onset of the pandemic, we continue to learn about how it is affecting child support program families. In Michigan, over 2 million people have filed new claims for unemployment benefits from the Unemployment Insurance Agency (UIA) since the first shutdown in early March.  More than 258,000 Michigan child support parties have filed claims. While the peak occurred in late March to early April, we are still seeing over 3,500 new claims from Michigan child support parties filed each week (as of the week ending July 25). For comparison, there were roughly 5,000 new claims per week from everyone in the state at this point last year.