By Amy Lindholm, Management Analyst, Friend of the Court Bureau
What are we really trying to accomplish through our services?
The Michigan child support program’s strategic plan states a vision of
“engaging parents to improve children’s lives,” and that our purpose is “to
achieve families’ well-being and self-sufficiency through a family-centered,
holistic approach.” We want to improve
children’s lives and strive for entire families’ well-being and
self-sufficiency, yet we typically only try to interact, beyond information-gathering,
with the parent who is supposed to pay child support. And this usually only
happens when that person is not paying enough, and then we make contact through
a punitive action or threat of punishment.
How can we actually get better at “engaging parents”? We know that a lot people with a case avoid any contact with our program, and when we start asking parents why, some of the responses are that they are not experiencing individualized treatment or feel they are not truly heard. And this is understandable to anyone who has worked an enormous FOC caseload and felt the pressure of limited time to spread across hundreds of cases.


